ARCLIGHT

Services

Arclight Access

Choose wound-care products, prepayment reimbursement support, or a Complete Program that brings both together.

Arclight Access is built around a flexible model: purchase skin substitutes or other wound-care products, select prepayment reimbursement support, or bring both together through a Complete Program.

When selected, the support path starts before product application with documentation readiness and can continue through prepayment response and administrative appeals. Arclight prepares clinic-reviewed, clinic-submitted packages for lower-level proceedings and offers ALJ representation after a valid appointment.

Audience

  • Wound-care practices
  • Mobile wound-care providers
  • Physician groups
  • Advanced practice providers
  • Clinicians treating qualifying chronic wounds
  • Organizations seeking flexible product and prepayment-support options

Choose product access, support, or both

  • Skin substitute and wound-care product purchasing and fulfillment
  • Product-specific billing assistance and reimbursement consultation for Arclight-supplied products
  • Separately selected documentation readiness consultation before product application
  • Administrative measurement and order support based on the treating team's documented selections
  • Prepayment response package preparation
  • Clinic-submitted MAC redetermination, QIC reconsideration, and ALJ request packages
  • ALJ representation after a valid appointment

Primary commercial offering

Complete Program

Bring a wound-care product purchase and a separately priced prepayment reimbursement support package together in one written order.

  • Selected wound-care product and product-specific support
  • Documentation readiness consultation when selected
  • Prepayment response and administrative appeal package preparation
  • ALJ hearing preparation and representation when selected and appointed
  • Program scope and pricing stated before services begin

Flexible options

Product or support—available separately

Arclight Access also offers Product Only and Prepayment Reimbursement Support Only pathways under a written order.

  • Product Only with product-specific billing, reimbursement, fulfillment, and tracking support
  • Prepayment Reimbursement Support without an Arclight product purchase
  • Selected support scope identified by wound episode or covered claim
  • Written, prospective pricing for the chosen option

Already facing a post-payment audit or overpayment?

Post-payment audits, recoupments, overpayment determinations, and retrospective appeal exposure are handled through a separate Arclight Audit & Appeals engagement.

Explore Audit & Appeals

Support across the prepayment lifecycle

Product Access

Purchase skin substitutes and other wound-care products with product-specific billing assistance, reference materials, fulfillment coordination, and tracking support.

Documentation Readiness

Select an initial pre-application review of existing records, focused feedback on apparent documentation gaps, and one reasonable follow-up review.

Measurement and Order Support

Receive administrative arithmetic and order coordination based on wound measurements and clinical selections documented by the treating team.

Prepayment Response

Receive an organized reimbursement support package, cover letter, exhibits, draft forms, and submission instructions for an eligible prepayment matter.

Administrative Appeal Support

Prepare clinic-reviewed and clinic-submitted packages for MAC redetermination, QIC reconsideration, and an OMHA/ALJ hearing request.

ALJ Representation

When selected, prepare the hearing record and provide non-attorney representation after a valid claim-specific appointment.

What providers receive

  • Product-specific reimbursement resources
  • Documentation readiness feedback when selected
  • Administrative measurement and order support when selected
  • Organized prepayment response package
  • Record index, focused cover letter, and exhibits
  • Draft appeal forms and submission instructions
  • Clinic-ready appeal packages
  • ALJ hearing preparation and representative support when selected

How Arclight Access works

01

Choose your path

Select Product Only, Prepayment Reimbursement Support Only, or the Complete Program in a written order.

02

Build documentation readiness

When selected, Arclight reviews existing records before product application and provides focused feedback plus a follow-up review.

03

Prepare the response

For an eligible prepayment matter, Arclight prepares the record, position paper, cover letter, exhibits, draft forms, and submission instructions.

04

Advance the appeal

Arclight prepares clinic-submitted lower-level appeal packages and, when selected, provides ALJ representation after appointment.

Arclight Access

Choose wound-care products, prepayment reimbursement support, or a Complete Program that brings both together.